27Walk me through facilitating the post-incident review after a severe outage. How do you keep it blameless but not toothless?▼mediumGoogleNetflixGoldman Sachs○ sign inFacilitation is mechanics: timeline before theories, blame converted into system questions, actions with owners tracked to closure. Include the defensive engineer and the exec who wants a head.Open full answer →
09Two senior engineers are arguing in your design review and it is getting personal. You are running the meeting. What do you do?▼mediumGoogleMicrosoftLinkedInunlockedFacilitate a disputed design by stopping personal attacks, separating testable assumptions from priorities and assigning a decision owner.Open full answer →
