PhonePe Observability, SLOs & Reliability interview questions

Metrics quantify impact, traces expose instrumented request paths, and logs describe individual events. Follow a slow checkout across all three while accounting for missing evidence.

Anyone can divide bad requests by total. This answer shows the aggregation mistakes that quietly corrupt SLO dashboards, the rate-versus-increase traps that make budgets lie, and when subqueries cost too much.

Metrics describe the server's experience; synthetics describe the user's. The strong answer designs a few money-path journeys from real geographies, pages only on persistent failure, and budgets for script rot.

Forty healthy islands equal one blind estate. Compare the consolidation patterns honestly, keep alerting local, curate what crosses the WAN, and make the global view read-only and cheap.

Request-shaped SLIs quietly fail on data platforms. The strong answer defines freshness, completeness and deadline SLIs on consumer-visible artifacts, not job success rates.

MTTR is three clocks hiding in one number. Profile detection, diagnosis and fix separately from incident timestamps; attack whichever clock dominates, which is almost never rollback speed.

Their green page, your red SLO. Separate their true failure rate from the amplification your own client adds, buffer at the boundary, then escalate with a client-side scorecard instead of feelings.

Tracing is the only telemetry that answers where the time went across services. The mechanism is context propagation, and the reason teams fail at it is that one uninstrumented hop breaks the chain.

All three can search logs. What differs is who operates the cluster and how the bill is shaped, and the bill is what kills these projects, not the querying.

The arithmetic takes ten seconds and is the part most often skipped. The stall is the signal: it means error budgets are something you have read about rather than used.

Where linear models break: compounding growth, step functions, peak days and saturation cliffs. Forecast per constrained resource, backtest, subtract lead time to get the real order-by date.

Prometheus asks your service for numbers on a schedule rather than waiting to be told. That one design choice explains service discovery, exporters, staleness and why short-lived jobs are the awkward case.

Defining chaos engineering is easy. Far fewer can say what they would break first, and almost none volunteer the abort condition, which is the thing that makes it a programme rather than an incident.

The observability failure that scales with your success. Cardinality is the cost driver in every metrics system, and the fix has to be structural or it comes back next quarter.

Alert fatigue is a design failure, not a discipline failure. The fix is a rule about what may page at all, and burn-rate alerting is how you implement it.

A question with a right answer and a subtle reason. Histogram versus summary is the part that catches people, and it turns on whether you can aggregate across instances.

The instinct is to delete old logs. That is backwards: the waste lives in what you ingest, not how long you keep it. This answer walks the levers in the order that actually pays.

OpenTelemetry is an API and a wire protocol, not a product. Candidates who promise instant multi-vendor bliss have never run the collector in production or negotiated with a vendor who knows it.

Day-one telemetry is cheap and retrofitting it costs an incident. The answer that scores names the linking layer (trace IDs in logs, exemplars on metrics) that turns three tools into one story.

The pull model is the famous part and explains none of the operational pain. The storage engine is where Prometheus hurts in production: crash recovery, cold queries, disk death.

Dashboard sprawl is an operating-model problem wearing a tooling costume. The scored answer moves definitions into git, attaches ownership metadata to every panel, and deletes without ceremony.

The data-path question separates people who have sized a cluster from people who installed one. Shard sizing, refresh versus flush, and each ILM phase carry one specific failure mode apiece.