Production is down and stakeholders are circling. Walk me through incident communications: who hears what, and when?

Comms is a role, not a chore bolted onto the incident commander. Audience-specific cadences, a committed next-update time in every message, and plain language that support can actually repeat.

Grounded in researched DevOps, SRE and platform engineering interview loops, written to a senior-engineer editorial bar, and never padded to hit a word count.