Your severity matrix looked tidy until a real incident. How do you define severities people actually apply?

Severity inflation and silent underdeclaration are both incentive problems, not wording problems. Anchor levels to impact and obligations, pre-write example scenarios, and make declaring severe safe.

Grounded in researched DevOps, SRE and platform engineering interview loops, written to a senior-engineer editorial bar, and never padded to hit a word count.